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The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 29 January 2020

Hartwig Care South is a domiciliary care agency that was supporting 48 people in their own homes. Not everyone who used the service received a regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene, medicines and eating. At the time of our inspection, 40 people were receiving the regulated activity. People using the service had a physically disability, learning disability or were living with dementia.

People’s experience of using this service

People said staff were kind and caring, generally arrived on time and that they saw the same staff members. People reported being happy with staff’s support in relation to food and drink, medicines and contacting health professionals if they were unwell. We have however made recommendations to the registered provider in relation to travelling time for staff between care calls and also missed calls.

Risks to people had been identified and guidance was in place for staff and people told us they felt safe. People’s care plans contained sufficient information for staff to know what care to provide and where people’s needs changed the agency adjusted the schedules to accommodate this.

People felt staff were competent and that they always treated them with respect and dignity as well as supporting them to remain independent. People told us they had not felt the need to complain but the office and registered manager listened to them and responded to their calls.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.

Quality assurance audits were completed and people were also asked to give their views through an annual questionnaires. Shortfalls were addressed when appropriate as well as the agency looking for new ways to further improve the service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection (and update)

The last rating for this service was Requires Improvement (report published 30 November 2018). Since this rating was awarded the registered provider has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 29 January 2020

The service was safe.

Details are in our safe findings below.



Updated 29 January 2020

The service was effective.

Details are in our effective findings below.



Updated 29 January 2020

The service was caring.

Details are in our caring findings below.



Updated 29 January 2020

The service was responsive.

Details are in our responsive findings below.



Updated 29 January 2020

The service was well-led.

Details are in our well-Led findings below.