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Creative Support - Doncaster Personalised Services Outstanding

The provider of this service changed - see old profile

Reports


Inspection carried out on 21 January 2020

During a routine inspection

About the service

Creative Support – Doncaster personalised services is a supported living service offering care and support to people. Accommodation is situated throughout Doncaster. The service supports people with a learning disability, autism and mental health needs. Three registered managers oversee and are responsible for their own specific geographical area. An area manager has oversight of all services. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. Seventy seven people were being supported with personal care at the time of our inspection.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People's experience of using this service and what we found

People were encouraged to live as full a life as possible and supported to achieve the best possible outcomes. Staff had formed positive relationships with the people they supported and looked for ways to make them feel valued. People were genuinely encouraged to express their goals and wishes, and the service looked for ways to make these happen. Staff knew people exceptionally well and used this knowledge to support them to achieve their goals. Staff were considerate of people's feeling at all times and treated people with the utmost respect and dignity.

People were exceptionally safe using the service. There were established relationships of trust and support between staff which enabled people to stay safe. People were empowered to make decisions about their safety, which helped avoid unnecessary restrictions being placed on people and maximised their independence. Staff were very sensitive to the vulnerabilities of people living in the community. They acted proactively when concerns were identified and supported people to protect themselves. A strong sense of security and safety had been created for people by the use of technology and personal awareness. People were supported by a creative and inclusive approach which helped them understand potential risks and make decisions.

People received highly effective care and support from a consistent staff team who knew them well and were well trained. People's rights to make their own decisions were protected. Staff worked well together for the benefit of people and were completely focused on meeting the personal, health and social care needs of people living at the service. People were supported by staff who understood the importance of safe medicine administration. This included ensuring people had regular reviews of their medicines. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. When people were unable to make decisions about their care and support, the principles of the Mental Capacity Act (2005) were followed. There was evidence the service went the extra mile to ensure people were supported to make decisions.

The service clearly demonstrated how it consistently met the characteristics of providing outstanding care. People were at the heart of the service and the registered managers and staff were fully committed to providing high-quality person-centred care. Staff were clearly committed and compassionate, striving to