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Inspection Summary


Overall summary & rating

Good

Updated 23 May 2019

About the service: Glamis Avenue is a residential care home for up to two people who are recovering from brain injury. The service focuses on rehabilitation and promoting people’s independence, so they are able to move on to more independent living. There were two people staying at the service at the time of the inspection.

People’s experience of using this service:

One person spoke very highly of the service. The service had strong person-centred values and staff placed people at the heart of everything.

There was a stable core staff team that people knew well. There were positive outcomes and strong relationships between people and staff. People were very relaxed and happy in the company of staff and the registered manager.

Risks to people's health, safety and wellbeing were assessed. Risk management plans were put in place to make sure risks were reduced as much as possible whilst still promoting their independence.

People could make choices and staff were aware of the legislation to protect people’s rights in making decisions.

Staff supported people by treating them with respect and dignity. People participated in rehabilitation, vocational and leisure activities and staff encouraged people independence so they were able to plan to move on to more independent living.

There was clear leadership at the service and one person and staff spoke highly of the registered manager. There was a positive culture at the service where staff felt listened to and supported.

The registered manager and team leader had quality assurance systems in place to assess, monitor and improve the quality and safety of the service provided.

Rating at last inspection: At the last inspection the service was rated Good. (Report published 6 October 2015)

Why we inspected: This was a planned inspection following a period when the home was unoccupied whilst it was refurbished. The service remains good.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 23 May 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 23 May 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 23 May 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 23 May 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 23 May 2019

The service was well-led

Details are in our Well-Led findings below.