We carried out a review of the data available to us about Here4Care LTD Office on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Here4Care LTD Office, you can give feedback on this service.
Here4care is a small domiciliary service providing personal care to eight people living in the community at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported by staff who understood how to safe guard people, keep them safe and protect them from avoidable harm. Knowledgeable, skilled staff were available to meet people's needs. People’s risks were assessed, and plans were in place to guide staff. Staff followed safe systems for management of medicines when people needed support with this. Staff understood and followed infection control and prevention procedures. Systems were in place to investigate incidents and accidents to ensure lessons were learnt.
People's needs were assessed, and care was planned to meet legislation and good practice guidance. Care was delivered by staff who were trained and knowledgeable about people's needs and wishes. People had support with their meals and access to health care when needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service were being implemented to support this practice.
People were cared for by passionate staff and registered manager, who provided quality care and supported people well. Staff were kind and compassionate towards them, and people considered them friends. People and their relatives felt involved and supported in decision making. People's privacy was respected, and their dignity maintained.
People and their relatives were positive about the service and the care provided. Staff had the information they needed to provide personalised support. People benefitted from a small and personal service that was flexible to meet any changes in their needs. People's concerns were listened to and changes made to improve the service. When people needed support at the end of their life staff were skilled and there were systems in place to provide quality support.
The registered manager and staff were open, approachable and it was important for them to provide person centred care. People knew staff and the registered manager and benefitted from good communication with them. People were supported by staff who were regularly monitored to ensure the quality of the care provided. Staff and the registered manager established good relationships with other professionals.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 29/01/2019 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.