Phebdan HealthCare Services Limited

Updated 27 August 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by one inspector and one Expert by Experience.

An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced. We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke to four people, seven relatives, the director and the registered manager. We read five people’s care records and four staff files. We read staff surveys, team meeting minutes and records related to quality assurance. After the inspection we spoke with two staff by phone to gather their views about the service and we requested additional information from the registered manager.

Updated 27 August 2022

About the service

Phebdan HealthCare Services Limited is a domiciliary care agency providing personal care to older people in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of this inspection the service was supporting 17 people.

People’s experience of using this service and what we found

The risk of people experiencing avoidable harm were reduced by the risk assessments in place and the training staff received. The provider carried out the appropriate checks to ensure staff were suitable to provide care and support. People’s medicines were administered safely and staff followed good hygiene practices to protect people from the risk and spread of infection.

People’s needs were assessed and reviewed. Staff were trained and supervised. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to access healthcare services whenever required.

Staff were caring and treated people and their homes with respect. People’s cultural needs were respected and their independence was encouraged. People decided how they received their care.

People received personalised care and support in line with their agreed care plans. Where it was within their care plans, people were supported with social activities. People’s communication needs were met and the provider managed complaints appropriately.

The registered manager audited the quality of the service. People, relatives and staff regularly shared their views about the quality of care being delivered and this was acted upon. The provider worked with others to ensure people’s changing needs were met.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This service was registered with us on 1 April 2019 and this is the first inspection.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.