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Bagshot Park Care Centre Requires improvement

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Requires improvement

Updated 26 September 2020

About the service

Bagshot Park Care Centre (Bagshot Park) provides nursing care and rehabilitation for people with a range of complex needs including people with acquired brain injuries. The service accommodates up to 22 people across two separate floors. At the time of our inspection, the service was supporting 20 people.

People’s experience of using this service and what we found

Staff were aware of their responsibility to keep people safe from harm and knew how to report any concerns. The service had provided opportunities and contact details for staff should they wish to discuss any concerns regarding people’s care or their own support. Risks to people safety were managed and systems were in place to support people in the event of an emergency. Safe infection control protocols were followed and national guidance in response to the COVID-19 pandemic was followed. Sufficient staff were deployed with a range of skills which enable people’s needs to be met effectively.

There was a positive atmosphere in the service and staff were observed to work well as a team. Communication with families had been a priority when visiting restrictions were in place. Staff felt they were supported in their roles and had the training and induction they required.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Requires Improvement (11 March 2020). No breaches of regulations were identified.

Why we inspected

We undertook this targeted inspection to check specific anonymous concerns we had received in relation to people’s care and the management oversight of the service. The overall rating for the service has not changed following this targeted inspection and remains Requires improvement.

CQC have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 26 September 2020

At our last inspection we rated this key question Good. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.

Effective

Requires improvement

Updated 26 September 2020

Caring

Good

Updated 26 September 2020

Responsive

Good

Updated 26 September 2020

Well-led

Requires improvement

Updated 26 September 2020

At our last inspection we rated this key question Requires Improvement. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.