Background to this inspection
Updated
3 November 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was completed by one inspector. Following the visit to the location office, an Expert by Experience completed telephone calls to people and their relatives. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 15 October 2021 and ended on 19 October 2021. We visited the office location on 15 October 2021.
What we did before the inspection
We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.
During the inspection
We reviewed a range of records. This included three people’s care records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We looked at training data and a variety of policies and procedures. We spoke with two professionals who regularly visited the service. We spoke by telephone with four people who used the service, four relatives, and three members of staff.
Updated
3 November 2021
About the service
Suit 11, 56 Longbridge Road, Barking IG11 8RT is a domiciliary care agency providing personal care to adults in their own homes. At the time of this inspection, the service was providing personal care to five people.
People’s experience of using this service and what we found
People and their relatives were satisfied with the care provided by Suit 11, 56 Longbridge Road, Barking IG11 8RT. People were involved in making decisions about their care.
People told us they felt safe and comfortable in the company of the staff who knew them well and were kind and caring. Staff knew people they were supporting including their preferences, which ensured personalised care was delivered.
Assessments were carried out of people’s needs prior to the provision of care to determine if their needs could be met at the service. People were able to choose what they ate. Staff supported people to access health care professionals.
Care plans were in place for people, which set out how to meet their needs in a person-centred way.
People were supported by regular staff who were safely recruited and who had the relevant training and qualifications to safely support them. There were sufficient staff to meet people’s needs and ensure no care calls were missed.
Staff understood how to protect and safeguard people from the risk of abuse. Risks to people were assessed and mitigated, which reduced the risk of harm.
Where people required support with their personal care, health, dietary needs and with their medicines, this was carried out safely. Staff were provided with personal protective equipment (PPE) to protect people from the risks of cross infection.
Systems to monitor the quality and safety of the service were in place. Staff reported having a positive relationship with the provider and felt communication was effective. Quality monitoring systems allowed for the effective monitoring of the service by the provider.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 21 January 2019 and this is the first inspection.
Why we inspected
This service had not previously been inspected and we wanted to check that people were receiving safe care and support.
Follow up
We will continue to monitor information we receive about the service. until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.