JJ Starlight Care

Updated 27 February 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

Our inspection was completed by two inspectors.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 15 January 2020 when we visited the office location and finished on 22 January 2020 when made telephone calls to care staff members.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with four people who used the service and three relatives. We spoke with three members of staff, the registered manager and care manager. We reviewed four people's care records, five care staff files, audits and other records about the management of the service.

Updated 27 February 2020

About the service

JJ Starlight Care is a domiciliary care service providing care and support to people in their own homes. They were providing a service to 27 people at the time of the inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were supported by staff who had been recruited safely and had undergone necessary checks before they started to provide care.

Staff received regular training to help them understand the care needs of people using the service.

People received safe care and support from a regular team of staff who followed infection prevention and control procedures. Medicines were managed and administered safely.

People were supported by kind and caring staff, who did so in the least restrictive ways possible. People and their relatives were involved in care planning and reviews of their care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager had systems in place to monitor the quality of the service. People, their relatives and staff told us the management team were approachable and would act on any concerns.

Feedback about the service was sought from people, their families and staff to continually drive improvement at the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This service was registered with us on 22 January 2019 and this is the first inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner