Archived: BARDOC - Prestwich Walk In Centre

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Bury and Rochdale Doctors on Call Out of hours service (BARDOC) Prestwich Walk In Centre on 15 October 2019 as part of our inspection programme.

At this inspection we found:

• The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated people with compassion, kindness, dignity and respect.
• Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

• Sufficient seating should be provided in the waiting area for patients and their family or carers.
• The resuscitation trolley should be kept locked and stored securely.
• The clinical audits should be developed to demonstrate quality improvement.
• The processes for checking the temperature of the medicine fridge should be improved to ensure more accurate readings.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care