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Creative Support - Bradford Service Good

Inspection Summary


Overall summary & rating

Good

Updated 19 December 2019

About the service

Creative Support – Bradford Service is a domiciliary care agency providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection the service was providing personal care to 44 people, some of them living with dementia or a mental health condition, and people with a learning disability.

People’s experience of using this service and what we found

The service continued to have an exceptional positive impact on people’s lives. People and relatives consistently shared very positive feedback about staff being extremely kind, “going the extra mile” and respecting people’s wishes. We also found several examples of people’s independence being extremely valued and promoted though the delivery of a flexible and person centred service.

People felt safe with the service provided. Accidents and incidents were recorded, investigated and analysed by the registered manager and changes implemented when required.

Risk assessments were in place to identify and manage risks to people and staff. There was after-hours support to assist staff when working on their own and out of office hours. Staff were knowledgeable about identifying and reporting safeguarding concerns.

Medication was administered safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received support to maintain good nutrition and hydration and their healthcare needs were

understood and met. The provider kept in close contact with relevant healthcare professionals.

The provider completed person centred assessments and care plans were updated in response to changes.

People and family members knew how to make a complaint and they were confident that their complaint would be listened to and acted upon quickly.

The service was going through organisational changes and the provider had developed plans to manage these changes. There was a clear vision about the quality of care the provider wanted to provide and there was an open and person-centred culture in the organisation.

Staff told us the provider was a considerate employer and how they appreciated the career development opportunities offered to staff. The service communicated well and consulted with people, relatives and staff.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published in 19 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 19 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 19 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Outstanding

Updated 19 December 2019

The service was exceptionally caring.

Details are in our caring findings below.

Responsive

Good

Updated 19 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 19 December 2019

The service was well-led.

Details are in our well-Led findings below.