13 October 2022
During a routine inspection
About the service
Dobix Healthcare Ltd is a domiciliary care agency. They provide personal care to people living in their own homes and within a supported living setting. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection two people were receiving personal care.
People’s experience of using this service and what we found
Right Support:
Medicine management required improvement. Records were not consistently completed to evidence people received medicines as prescribed.
Risk assessments and care plans were person centred. However, additional information was required to ensure all aspects of a person’s life and needs was documented to ensure staff had all the information to support people safely.
People were supported by staff who knew them well. There were sufficient staff to meet people’s needs. Staff were recruited safely and completed the relevant training required.
People were supported to access activities of interest to them. People attended day services, discos’, shops, trips and outings.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care:
People were supported by staff who knew them well and understood their needs. Staff understood and followed safeguarding procedures to protect people from risk of abuse.
Staff promoted people’s dignity, privacy and human rights. Staff were kind and caring towards people.
People were supported with their healthcare needs. Staff supported people to access doctors, dentists and other health professionals as needed.
Care plans included people’s likes, dislikes, hobbies, interests and any cultural or religious needs. People and their relatives were involved in care planning and care plans were signed by the person or their representative.
People were supported with their communication. People’s communication needs were documented to support staff to understand and communicate effectively with people. The registered manager ensured information was in a format people could understand.
Right Culture:
Oversight of service to assess, monitor and improve the service required improvement. Systems and processes to ensure records were kept up to date and relevant were not always effective. The manager implemented new audits immediately after the inspection.
Staff felt supported within their roles and the registered manager worked directly with people to ensure they lead by example. The registered and staff were dedicated to achieving best outcomes for people. The provider had a clear vision for the service
The registered manager was open and transparent. Staff felt able to raise any concerns and felt assured any issues would be dealt with appropriately and quickly.
People, relatives, staff and professionals were able to feedback on the service via reviews, correspondence and annual surveys.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 29 April 2019 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.