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The provider of this service changed - see old profile

Reports


Inspection carried out on 6 August 2019

During a routine inspection

About the service

Delamere Lodge provides care and accommodation for up to 41 people who require personal and nursing care, some of whom are living with dementia. At the time of the inspection the service supported 29 people.

People’s experience of using this service and what we found

People were kept safe. Risks were well managed. The provider learned from previous accidents and incidents to reduce future risks. The registered manager understood their responsibilities about safeguarding and staff received appropriate training. Arrangements were in place for the safe administration of medicines. Staff were recruited in a safe way and there were enough staff deployed to meet people’s needs.

People’s needs were assessed before they started using the service and on an ongoing basis. Staff were suitably trained and received regular supervisions. People were supported with their nutritional needs and to access a range of health care professionals. People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

Staff treated people with dignity and respect. Staff promoted and maintained people’s independence by encouraging them to care for themselves, where possible. People were supported to access advocacy services.

Care plans were adequately detailed and person-centred. People’s communication needs were detailed within care records and staff knew how to communicate with them effectively. People knew how to complain, and any complaints received were fully investigated and subsequent action was taken.

People and staff spoke highly of the registered manager and were complimentary about the service. Staff were involved in the ongoing development and improvement of the service through regular meetings. An effective quality assurance process was in place. People and relatives were regularly consulted about the quality of the service through surveys and meetings.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 28 August 2018). Since this rating was awarded the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.