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Inspection Summary


Overall summary & rating

Good

Updated 3 July 2019

About the service:

Your Life (Cheadle Hulme) is a domiciliary care service which is located within a large, private housing development. People own their own apartments within the development and have access to communal areas such as a lounge, garden areas and a restaurant. Your Life (Cheadle Hulme) provides personal care to people within the development who need additional care and support. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were 13 people using this part of the service. In addition, the service provided some facilities management for the development, and their staff worked in the restaurant and provided cleaning services for the communal areas and in people's apartments.

People’s experience of using this service and what we found:

The registered manager and staff demonstrated a commitment to providing person-centred, high quality care.

People’s care documentation was detailed, person-centred and outcome-focussed. They included information on people’s family, history, skills and interests.

People were supported by trained staff who knew them well.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The safety and quality of the service was regularly monitored through a series of periodic checks and audits.

People told us they felt safe. Staff had a good understanding of how to safeguard people from abuse.

We received very positive feedback from people around the registered manager, staff and the care they received at the service. One person told us, “They’re kind; absolutely every one of them are wonderful, they will do anything for me. It’s just wonderful.

Overall rating at the last inspection: Good (published 21 December 2016).

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 3 July 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 3 July 2019

The service was effective.

Details are in our safe findings below.

Caring

Good

Updated 3 July 2019

The service was caring.

Details are in our safe findings below.

Responsive

Good

Updated 3 July 2019

The service was responsive.

Details are in our safe findings below.

Well-led

Good

Updated 3 July 2019

The service was well-led.

Details are in our safe findings below.