Human Support Group Limited - Heald Farm Court

Heald Farm Court is based within the community of Newton le Willows. People using the service live in their own apartments within this extra care setting. The service supported 16 people at the time of our inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People were protected from abuse and the risk of harm. Staff had received training and understood their responsibilities.

Medication was managed safely by trained and competent staff. Medication administration records (MARs) were fully completed and regularly reviewed. Medicines policies and procedures were available for staff along with best practice guidance. Staff had access to and understood the importance of personal protective equipment (PPE).

Safe recruitment procedures were in place to help ensure that only suitable staff were employed at the service.

People were supported by staff who were caring and respected their privacy and dignity.

Systems for the oversight and monitoring of the service people received were in place. Action plans were used the address areas identified for development and improvement.

People's views were sought on the service they received from Human Support Group Ltd – Heald Farm Court. We received positive comments about the care and support people received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (Published 6 April 2020).

Why we inspected

This was a planned focused inspection based on the previous rating.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Human Support Group Ltd – Heald Farm Court. on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Heald Farm Court is based within the community of Newton le Willows. People using the service live in their own apartments within this extra care setting. The service supported 16 people at the time of our inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

We have made two recommendations in relation to considering best practice guidance on staff training and taking action to update their best practice and in relation to the management of concerns and complaints.

People’s visits were planned to take place at specific times. However, some people found that not all of their visits took place at the arranged time. People had a care plan that detailed their needs and wishes around their support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service did support this practice.

People told us that the majority of staff were caring and respected their privacy and dignity. Their comments included “Always a friendly approach”, “All really good at caring” and, “Good and warm people.”

People felt safe using the service and procedures were in place to protect people from the risk of abuse. Procedures were in place for the management of medicines. Safe recruitment practices were followed. Infection control procedures were in place to minimise the risk of the spread of infection.

People's needs and choices were assessed prior to receiving support from the service. People received care and support from experienced staff. People were supported with their dietary needs when required as part of their care plan.

People were supported by staff who knew them well and were aware of who to speak to if they were not happy about the service they had received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

We have identified breaches in relation to Regulation 17 (Good Governance) (Regulated Activities) Health and Social Care Act 2014 as the provider had failed to ensure that effective systems were in place to monitor the safety and quality of care provided at this inspection.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.