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Human Support Group Limited - Heald Farm Court Requires improvement


Inspection carried out on 20 January 2020

During a routine inspection

About the service

Heald Farm Court is based within the community of Newton le Willows. People using the service live in their own apartments within this extra care setting. The service supported 16 people at the time of our inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

We have made two recommendations in relation to considering best practice guidance on staff training and taking action to update their best practice and in relation to the management of concerns and complaints.

People’s visits were planned to take place at specific times. However, some people found that not all of their visits took place at the arranged time. People had a care plan that detailed their needs and wishes around their support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service did support this practice.

People told us that the majority of staff were caring and respected their privacy and dignity. Their comments included “Always a friendly approach”, “All really good at caring” and, “Good and warm people.”

People felt safe using the service and procedures were in place to protect people from the risk of abuse. Procedures were in place for the management of medicines. Safe recruitment practices were followed. Infection control procedures were in place to minimise the risk of the spread of infection.

People's needs and choices were assessed prior to receiving support from the service. People received care and support from experienced staff. People were supported with their dietary needs when required as part of their care plan.

People were supported by staff who knew them well and were aware of who to speak to if they were not happy about the service they had received.

For more details, please see the full report which is on the CQC website at

We have identified breaches in relation to Regulation 17 (Good Governance) (Regulated Activities) Health and Social Care Act 2014 as the provider had failed to ensure that effective systems were in place to monitor the safety and quality of care provided at this inspection.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.