22 January 2020
During a routine inspection
Parr Mount Court is based within the community of Parr, St Helens. People using the service live in their own apartments within this extra care setting. The service supported 11 people at the time of our inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People's experience of using this service and what we found
People felt safe when receiving the service and procedures were in place to protect them from abuse. Systems were in place for people to receive their medicines safely. Safe recruitment practices were in place. Infection control procedures were in place to minimise the risk of the spread of infection.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us that staff were caring and respected their privacy and dignity. Their comments included “Perfect with what they do”, “Love all the carers to bits” and, “Fabulous.”
People's needs and choices were assessed prior to receiving support from the service. People received care and support from experienced staff. People were supported with their dietary needs when required as part of their care plan.
People were supported by staff who knew them well and were aware of who to speak to if they were not happy about the service they had received.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 25/01/2019 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.