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Archived: Eden Care Services Limited

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

Reports


Inspection carried out on 26 June 2013

During a routine inspection

We spoke with eleven people who used the service. They told us that the service worked closely with them to ensure their needs and wishes were met. All eleven people we spoke with said staff provided them with care and support that met their needs. Comments included: "They do things properly� and �They are very diligent in their duties.� People told us that had copies of their care records and they were regularly consulted.

We also spoke with three family members whose relatives used the service. All family members said that they considered the care to be good. Comments included: �It�s an excellent service and �I would recommend them to anyone.�

We saw that the service had policies and processes in place to help keep people safe and protected from abuse and that staff received a comprehensive induction before supporting people with care.

During our visit we saw the service had systems in place to assess and monitor the quality of the service delivered and that people who used the service were asked for feedback on the service they received.