We carried out a review of the data available to us about UK Care Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about UK Care Services, you can give feedback on this service.
UK Care Services (Supported Living) Limited provides care and support to people living in a supported living setting, so that they can live as independently as possible. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people's personal care and support.
The service provided support to younger adults and older people with learning disabilities and or autism, physical disabilities, mental health needs and sensory impairment. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our visit, they were providing personal care to two younger adults.
People’s experience of using this service and what we found
Relatives of people using the service and health and social care professionals involved in their care had no concerns about safety. Systems were in place to protect people from the risk of abuse. Risk assessments were completed to identify and manage risks to keep people safe. Staff were trained to support people to take their medicines. Measures were in place to protect people from the spread of infection. There were enough staff to meet people’s needs. Pre-employment checks were carried out to ensure staff were suitable to support people. There were procedures for responding to accidents and incidents.
The service carried out assessments of people’s needs prior to the provision of care and support to ensure their needs could be met by the service. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. Staff supported people to eat and drink enough to meet their needs. The service worked with other agencies to promote people’s health, safety and well-being. Staff working in the service received training and support to ensure they were competent to carry out their role.
People received care and support from staff who were caring and compassionate. Staff treated people in a respectful manner maintaining their dignity and encouraging independence. Systems were in place to protect people’s right to confidentiality. The service was respectful of people’s equality and diversity.
Support plans were person centred, included the individual needs of people, and were reviewed to reflect people’s changing needs. Complaints procedures were in place and relatives of people using the service were confident their concerns would be taken seriously and addressed. Peoples communication needs were assessed and staff we aware of how people wished to be communicated with. People were encouraged and supported to pursue their interests and hobbies.
Relatives of people using the service and staff, felt the service was well managed. There was an open and transparent culture. Quality assurance systems were in place to monitor the running of the service and the effectiveness of systems in place. Feedback was welcomed to ensure continuous improvement of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 31/01/2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on our current methodology of inspection scheduling.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.