Archived: Roy Kinnear House

About the service

Roy Kinnear House is a ‘care home’ that provides care and support for up to 6 people. All the people who live at the home have a learning disability. There were 5 people living there at the time of the inspection.

CQC regulates both the premises and the care provided, and both were looked at during this inspection.

People’s experience of using this service and what we found

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right Support

The home’s environment provided a safe service, and people felt safe living at the home. The quality of service provided was regularly reviewed, and changes were made to improve people’s care and support as required. This was in a way that was best suited to people. The home had established good working partnerships with healthcare professionals and within the local community that promoted people’s participation and reduced their social isolation.

Right Care

There were suitable numbers of well trained and appropriately recruited staff who supported people to live safely, whilst enjoying their lives. Any risks to people and staff were assessed, monitored and regularly reviewed. Complaints, concerns, accidents, incidents and safeguarding issues were reported, investigated and recorded. Trained staff safely administered people’s medicines.

Right culture

The provider’s culture was open, honest and positive with a leadership and management that was clearly identifiable and transparent. The provider had a clearly defined vision and values which staff understood and followed. Staff understood their responsibilities, who they were accountable and were happy to take responsibility and report any concerns they may have to the provider.

Rating at last inspection

The last rating for this service was Good (published 7 March 2020).

Why we inspected

We undertook this inspection to check whether the service was continuing to provide a good rated service to people.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

The overall rating for the service remains good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Roy Kinnear House on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Roy Kinnear House is a care home providing nursing care and support for up to six people with learning disabilities or autistic spectrum disorder. The home is managed by Choice Support and is situated in the Twickenham area within the London Borough of Richmond Upon Thames. There were six people living at the home at the time of the inspection.

The service applied the principles and of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People’s support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People’s experience of using this service and what we found

The home was safe for people to live and staff to work in. Although people were not able to communicate verbally, their positive responses and body language indicated that they enjoyed living at Roy Kinnear House. Risks to people were assessed, which enabled them to take acceptable risks, live safely and enjoy their lives. Accidents, incidents and safeguarding concerns were appropriately reported, investigated and recorded. There were enough appropriately recruited staff to meet people’s needs. Medicines were safely administered.

People were not discriminated against and their equality and diversity needs were met. People were spoken to in a patient, clear way that they could understand, by well-trained, supervised, and appraised staff. Staff understood people’s health needs and provided them with access to community-based health care professionals, as well as nursing and support staff employed at the home. Staff protected people from nutrition and hydration risks and they were encouraged to choose healthy and balanced diets that also met their likes, dislikes and preferences. The premises were adapted to people’s needs. Transition between services was based on people’s needs and best interests.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The home’s atmosphere was welcoming, friendly and warm with people enjoying the way staff provided them with care and support. Staff were caring and compassionate. Many positive interactions took place between people and staff. Staff observed people’s privacy, dignity and confidentiality. People were encouraged and supported to be independent and had access to advocates.

People received person centred care and their needs were assessed and reviewed. They had choices, followed their interests and hobbies and did not suffer from social isolation. People and their relatives received information that enabled them to make decisions. Complaints were recorded and investigated.

The home’s culture was open, positive and honest with transparent management and leadership. The organisation’s vision and values were clearly set out and understood by staff. Areas of responsibility and accountability were identified, and service quality frequently reviewed. Audits were carried out and records kept up to date. Good community links and working partnerships were established. Registration requirements were met.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at the last inspection

This service was registered by us on 28 January 2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on when the service registered with us.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.