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Choice Support Nottingham Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 27 February 2020

About the service

Choice Support Group provides a wide range of both residential and domiciliary care services for people with disabilities; which include learning disabilities, mental health needs, autism, Asperger's syndrome and other complex needs. People supported by this service either live in their own homes, or in shared accommodation with others. At the time of the inspection the service was providing personal care and support to 61 people aged 18 and over across the Nottingham City, Nottinghamshire and Sheffield areas.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People were very positive about the service they received. Every person and relative we spoke with felt that they were involved as a partner in their care. People felt they were enabled to be a valued and independent member of the community. People received highly personalised care and support, which was tailored to their individual needs.

People had formed positive relationships with staff who knew them well. There were sufficient staff,

recruited safely to meet people's needs and provide highly individualised care and support.

The provider had a strongly embedded ethos of person-centred care. People were fully engaged in planning their own care and support, which reflected their individual strengths, goals for the future and wishes. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People were supported and educated about the risks of potential abuse by highly skilled and knowledgeable staff who understood safeguarding policies and procedures and how to report their

concerns.

People were supported to take their medicine in a safe way, and medication was robustly checked, monitored and managed.

Staff showed a genuine motivation to deliver care in a person-centred way based on people's preferences and likes. People were observed to have good relationships with the staff team.

The providers valued their stable staff team, who were well trained and offered further development opportunities.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion.

Rating at last inspection

The last rating for this service was Good (published 28 September 2016). Since this rating was awarded the registered provider of the service had changed on 28/01/2019. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspect

Inspection areas

Safe

Good

Updated 27 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 27 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 27 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 27 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 27 February 2020

The service was well-led.

Details are in our well-led findings below.