We carried out a review of the data available to us about Roseleigh Day Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Roseleigh Day Care, you can give feedback on this service.
Roseleigh Daycare Limited is a domiciliary care agency providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection two people were receiving personal care.
People’s experience of using this service and what we found
Relatives were satisfied with the service provided. A relative said, “I would recommend Roseleigh because the staff are very caring people. They don’t see what they do as a job or a task, they genuinely care for people as individuals.”
People were safe and trusted the staff. They had personalised risk assessments and care plans telling staff how to keep them from harm and meet their needs.
Staff were well-trained and experienced. They ensured people’s needs were met in the way they wanted. A relative said, “We like everything about the staff, they are lovely and kind, we can’t fault them.”
Staff knew people's likes, dislikes and preferences and encouraged people to maintain their independence and make choices about all aspects of their care.
Staff liaised with relatives and healthcare professionals, where necessary, to ensure people remained well. They supported people with their nutrition to help ensure they had a healthy diet.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service had an open and friendly atmosphere. The staff listened to people and relatives and made improvements as necessary. Audits were carried out to ensure the service was running well and providing good quality care and support
Rating at last inspection:
This service was registered with us on 24 January 2019 and this is the first inspection.
Why we inspected:
This was a planned comprehensive inspection.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk