We carried out a review of the data available to us about Helping Hands Camberley on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Helping Hands Camberley, you can give feedback on this service.
Helping Hands Camberley provides personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. The service was providing support to 12 people with personal care needs at the time of our inspection.
People’s experience of using this service and what we found
Risks to people’s safety and well-being were assessed and monitored. Where risks were identified due to health issues, staff received specific training to support people safely. Robust medicines procedures were in place and records showed people received their medicines in line with their prescriptions. Staff were aware of their responsibilities in keeping people safe and how to report any concerns. People told us they were supported by regular staff who arrived on time and stayed for the planned duration of the visit.
The provider had responded to the COVID-19 pandemic promptly, implemented policies in line with guidance and ensured all staff had access to PPE. People, relatives and staff told us they felt listened to and there was a positive culture within the service. The registered manager had implemented systems to monitor the quality of the service people received and regularly sought feedback. Staff told us they felt valued in their roles and were able to contact the office should they need support.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection (and update)
The last rating for this service was Requires Improvement (published 20 April 2020) and there were two breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We carried out an announced comprehensive inspection of this service on 17 February 2020. Breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve.
We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements in relation to people’s safe care and treatment and good governance. This report only covers our findings in relation to the Key Questions Safe and Well-led which contain those requirements.
The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from Requires Improvement to Good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Helping Hands Camberley on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Helping Hands Camberley provides personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. The service was providing support to 12 people with personal care needs at the time of our inspection.
People’s experience of using this service and what we found
Risks to people’s care were not always identified and comprehensively assessed. This meant staff did not always have the guidance they required when supporting people. Medicines records were not completed in line with guidance and prompt action had not been taken to rectify this. Quality assurance systems were not fully embedded into the service which had led to delays in concerns being identified and acted upon.
In other areas we found that people received safe care and risk assessments were completed to guide staff on how to maintain people’s safety. Care calls were monitored and records showed staff arrived on time and stayed for the scheduled duration of the care call. Staff were aware of their responsibilities in safeguarding people from abuse and systems were in place to support this. Safe recruitment processes were in place to ensure staff were suitable for their roles.
Staff received training and support and told us they felt valued by the registered manager. People’s needs were assessed prior to receiving a service and personalised care plans developed. Regular reviews were completed to ensure the service continued to meet people’s needs. Links had been established with a range of healthcare professionals and guidance provided by professionals was followed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People, relatives and staff told us the management team were responsive and approachable to any requests. Information regarding how to raise a complaint was shared with people and concerns were responded to. Systems were in place to gather views on the service from people, relatives and staff.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 25 February 2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on our inspection schedule.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.