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Inspection carried out on 5 February 2020

During a routine inspection

About the service

Helping Hands Ramsgate is a domiciliary care agency providing personal care and support to older people over 65 in their own homes. The service was supporting 10 people at the time of the inspection who received personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were protected from the risk of abuse and were supported to stay safe in line with their needs. People received regular visits and were supported by consistent, safely recruited and suitable staff. People were supported with their medicines safely. The registered manager reviewed any incidents to learn from these.

People received care from skilled staff to meet their individual needs. People were supported to access any health care they needed, and staff worked with other health professionals to ensure their needs were met. Where required people were supported with meal preparation and ensuring they ate and drank enough.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Feedback from people and relatives confirmed that staff were caring and treated people with dignity and respect. Peoples independence was promoted to enable them to remain living in their own home. People and their loved ones were involved with their care and their privacy was respected.

People received care which was person centred and met all their needs. Staff knew people well and had the time to sit and chat to them. People were able to raise any concerns they had, and the registered manager was responsive to these. People’s wishes for their end of life were known.

People received a safe, quality service as there was good management which included checks to ensure this. There was an open and caring culture in the service and the providers values were promoted. Staff were engaged with the service and well supported to provide effective care to people. The registered manager sought feedback to look at how they could make improvements and worked with others to enable this.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 25 February 2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.