• Hospital
  • Independent hospital

Cheshunt Diagnostic Centre

Overall: Good read more about inspection ratings

King Arthur Court, Cheshunt, Waltham Cross, Hertfordshire, EN8 8XN (01926) 482000

Provided and run by:
Alliance Medical Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Cheshunt Diagnostic Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Cheshunt Diagnostic Centre, you can give feedback on this service.

16 November 2021

During a routine inspection

This was the first inspection for this location. We rated it as good because:

  • The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
  • Staff provided good care to patients. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients and had access to good information. Key services were available seven days a week.
  • Staff treated patients with compassion and kindness, respected their privacy and dignity, and took account of their individual needs. They provided emotional support to patients, families and carers.
  • The service planned care to meet the needs of local people. People could access the service when they needed it and did not have to wait too long for treatment.
  • Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

However:

  • The service did not have oversight of environmental cleaning performed by the host hospital.
  • The service did not monitor waiting times and number of people who left before being seen.
  • The service did not have processes that made it easy for people to give feedback.