Headingley Court Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, well-being and communication needs with them. An assessment of people’s needs took place before they were offered a place at the home. Staff understood people’s assessed needs. Care plans were detailed, person centred and regularly reviewed, reflecting preferences, routines, and cultural needs.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Managers monitored care delivery through audits, reviews and observations to ensure standards were met. People were positive about the food. One person told us, “The food is lovely. There is a plenty of choice, and too much.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Communication between staff, professionals and relatives was effective and supported continuity of care. A relative said, “They [staff] understand my relative and their needs.”

People were supported to manage their health and wellbeing in ways that promoted independence, choice and control. Staff helped people to live healthier lives and, where possible, reduce future care and support needs. People had annual health reviews with their GP. They were offered a varied diet that included fresh fruit and vegetables, and meals were freshly prepared, including home baking. One relative told us, “[Name] gets fortified food to help with gaining weight.” People’s weights were monitored to identify any changes, and staff supported individuals who needed to gain or lose weight in line with professional advice.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Relatives told us staff had improved their loved one’s lives. A relative said, “[Name] is taken care of very well.” Another relative said, “[My relative] goes out and does some lovely things, for example the seaside and shopping. Staff will get a doctor if needed or a dentist and they take [my relative] out for a haircut.

We observed staff supporting people to spend time in the community at a bowling activity and carrying out in-house activities.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. There were systems and processes to ensure that people and their representatives understood the care and treatment being offered or recommended. Consent to care and treatment was recorded in people’s care plans and where possible by people or those appointed to make decisions on their behalf. The principles of the Mental Capacity Act (MCA) were being met.