Headingley Court Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. People consistently said staff were kind, respectful and attentive. Observations showed staff were patient, warm and knew people very well. Staff interactions were calm and reassuring, and people were supported in ways that promoted their independence and choice. A staff member said they liked working at the home and felt connected to people.

People said they liked living at the home, and relatives were positive about the care and support provided. One person said, “They talk to me and keep watch on me, and I feel comfortable to go out.” One relative said, "The staff understand their needs they have been there a very long time.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Care plans reflected people’s strengths, abilities and aspirations. Staff understood what mattered to each person and tailored support accordingly.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were supported and empowered to make their own choices about how they wished to lead their day to day lives. We observed care and support to be led by the people using the service and relatives spoke positively about how staff treated their family members. One relative told us, “The activity lady does one to one with them.” We observed people’s choice to go out to be supported by staff during our inspection and relatives confirmed this was always the case.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People’s care plans provided staff with guidance on responding to people’s immediate needs in a safe and person-centred way. For example, where people presented with feelings of distress, they provided staff with strategies on how to support the person in a reassuring way. One person said,” They are very kind and caring I can’t fault them in any way. They say if you’re feeling low to speak up and go and talk with them.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff told us they felt supported in their roles. One staff member told us, “Staff feel included, not excluded. It’s a lovely staff team, a variety of residents and everybody gels and everyone is happy and this team works.” We found staff were provided with regular supervision meetings, which provided an opportunity for them to discuss how they were, and if they needed any support. The provider also recognised staff’s achievements and had initiatives in place to support staff’s wellbeing.