Headingley Court Care Home

Updated 31 December 2025

Date of assessment 10 and 11 February 2026.

Headingley Court Care Home is a nursing home providing accommodation, personal care, and treatment of disease, disorder and injury. The home is registered to provide nursing care for up to 25 younger and older adults who may be living with dementia, have mental health conditions and whose behaviours may also challenge. On the first day of the inspection, the home was supporting 24 people. We completed this inspection as part of our routine programme and because of the length of time elapsed since the last full inspection was completed. The assessment was completed by 1 inspector, 1 medicines inspector and an expert by experience. Experts by Experience are people who have lived experiences of a specific service type and who engage with people to obtain their views of the care and support they receive. The service has a registered manager in place.

An assessment has been undertaken of a service that is used by autistic people or people with a learning disability but is not registered as a specialist service. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found that people were living engaged and meaningful lives with choice and control.

There were enough staff to safely meet people’s needs. Staff received regular supervision and knew people well. Records showed gaps in staff training to ensure they were able to provide safe, personalised care. However, because staff knew people well and understood their needs, we felt assured people were safely supported. There were several audits in place to check elements of the service however audits were not always effective in identifying areas for improvement, and these required strengthening. The provider was committed to continuous improvement and sustainability.

Risks to people were assessed effectively, and staff were able to clearly describe how they mitigated these risks in day‑to‑day care. Staff reported feeling listened to and supported by both the registered manager and management team. They were able to raise concerns or provide feedback and felt their contributions were valued. The provider had implemented employee recognition initiatives, to celebrate the dedication of the staff members.

The service was responsive to people’s needs and feedback from relatives was positive. Care records were person-centred, and staff acted promptly when circumstances changed. Staff enabled people to plan for the future in a proactive and sensitive way.

Staff protected people’s dignity and privacy and showed compassion and kindness when supporting them in all aspects of their care. Management and staff had a shared vision. There was a culture of continued improvement.

Updated 31 December 2025

During the assessment, we spoke with 6 people living in the home and 5 relatives by telephone to gather their experience of care. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We reviewed a range of records. This included people’s care and medicine records. Feedback from people and relatives about their care and support was positive. They told us they felt safe, and they were cared for by kind and compassionate staff. Comments included, “I feel safe and get on well with all the staff.” And “My relative has been here for years and they are safe here and I have confidence in the home.” People received 1:1 support from staff who knew them well. People were supported in a warm and welcoming environment and people had been involved in decorating their own spaces, to ensure they were personalised to them. We observed kind interactions between people and staff, and people were encouraged to make choices, and staff promoted people’s independence. One relative said, “My relative can’t ring the buzzer but staff come and check regularly.” One person said, “I can make my own choices.” People’s care records were person-centred and contained details of people’s preferences. People and their relatives were involved in decision making and felt their voices were heard. One relative said, “All of my relatives needs are met.” Staff sought consent from people and if they lacked capacity, decisions were made in their best interests. People were encouraged to take part in a variety of different activities, which we observed them enjoying during our visit. One person said, “We are going bowling today and we have been to the seaside.” Another person said, “In the summer it is beautiful to go out into the garden.” People and relatives knew how to raise any concerns if they needed to and told us staff and management were approachable and responsive. A relative told us, “It is well run and organised.” Another relative said, “Yes, it’s well run here and there is good contact and staff will always ring if there’s any problems.”