Redhouse

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Relatives confirmed people’s needs were assessed. One relative told us, “Yes that’s all in place.”

Care plans and risk assessments were developed alongside people and those important to them, based on these assessments. People’s care was regularly reviewed to ensure it was up to date.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them.

The provider was aware of and implemented the right support, right care, and right culture guidance. Specific training for staff had been completed that related to supporting people with learning disabilities and autism.

People were at the centre of their care. The service promoted people’s independence and people had the opportunity to access the community as part of their routines. Staff were aware of these outcomes to ensure they delivered the correct care that people needed.

The provider worked well across teams and services to support people.

A relative told us the staff team were good and positive.

Staff worked well together, this included sharing information about people through daily notes and attending staff meetings where people’s needs were discussed. There was a system in place to ensure the staff team worked together and alongside other professionals to deliver care to people.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control.

People’s health needs were identified, assessed and reviewed. When people needed support from external health professionals there was a system to ensure referrals were made and care plans were updated to reflect any changes or recommendations. For example, 1 person had changes to a health condition, and this was being monitored by a specialist team.

The provider routinely monitored people’s care and treatment to continuously improve it.

There were systems in place to ensure people’s needs were identified, assessed and reviewed to ensure positive outcomes were achieved for people. For example, the staff told us how a person had been referred to Speech and Language Therapy (SaLT) for better support with their communication. Staff confirmed they were aware of people’s assessed needs and how they delivered support in line with this.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Capacity assessments and best interest decisions were in place when needed to ensure the Mental Capacity Act was applied. Staff had received training in this area and were aware of the processes to follow.