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Inspection Summary

Overall summary & rating


Updated 16 March 2019

About the service:

Redhouse is a residential care home that was providing personal care to four people who had a learning disability and/or autism at the time of the inspection.

People’s experience of using this service:

Staff understood their responsibilities to protect people from abuse and discrimination. They knew to report any concerns and ensure action was taken. The registered manager worked with the local authority safeguarding adults team to protect people.

Staff were supported in their roles and received an effective level of training. They told us they were happy with the level of training and support they received and we observed them supporting people in a competent manner.

People were protected from harm by the provider having effective systems in place to monitor medicine management, staffing, infection control and upkeep of the premises.

Staff promoted people’s dignity and privacy. Staff provided person-centred support by listening to people and engaging them at every opportunity. Staff were caring and understanding towards people. People using the service appeared comfortable in the presence of staff working in the service.

The premises provided suitable accommodation for people with communal areas and bedrooms which were personalised to peoples individual interests.

Support plans were detailed and reviewed with the person and their relatives when possible. Staff worked with and took advice from health care professionals. People’s health care needs were met.

People had a variety of internal activities and external activities, which they enjoyed on a regular basis.

The registered manager ran a well organised service. Relatives’ views were sought, and opportunities taken to improve the service. Formal supervision meetings were carried out and staff were also supervised informally. They told us they were supported and clear about what was expected of them. Audits and checks were carried out, so any problem could be identified and rectified.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The care service supported people in line with the values that underpin the Registering the Right Support and other best practice guidelines. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

Rating at last inspection:

The service was rated as Good at the last inspection. The inspection report for the last inspection was published on 7 October 2017.

Why we inspected:

This was a scheduled inspection based on the previous rating.

Follow up:

We will continue to carry out ongoing monitoring and will inspect the service in line with its rating.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 16 March 2019

The service was safe

Details are in our Safe findings below.



Updated 16 March 2019

The service was effective

Details are in our Effective findings below.



Updated 16 March 2019

The service was caring

Details are in our Caring findings below.



Updated 16 March 2019

The service was responsive

Details are in our Responsive findings below.



Updated 16 March 2019

The service was well-led

Details are in our Well-Led findings below.