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Choice Support - Wellswood Drive Good

The provider of this service changed - see old profile


Inspection carried out on 8 January 2020

During a routine inspection

About the service

Choice Support - Wellswood Drive is a residential care home providing personal and nursing care to three people with learning disabilities or autism at the time of the inspection. The service can support up to three people.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

The service was a large detached house. It was registered for the support of up to three people and three people were living in the service. The building design fitted into the residential area and the other large domestic homes of a similar size. There were deliberately no identifying signs, intercom, cameras, industrial bins or anything else outside to indicate it was a care home. Staff were also discouraged from wearing anything that suggested they were care staff when coming and going with people.

People’s experience of using this service and what we found

We observed support being provided in the home and saw that this was done in a caring, responsive and patient manner. We saw that people were comfortable in the presence of staff and positive relationships had developed between people receiving support and support staff. Relatives told us staff were kind and treated people with dignity and respect.

People had detailed support plans and risk assessments in place that gave guidance on how people were to be supported according to their wishes and needs. These were regularly reviewed. People were effectively supported to remain as independent as possible and were and an active part of identifying their own support needs, for example accessing voluntary roles in the community.

Medicines were managed safely and there were processes in place to make sure the environment and equipment were of an appropriate standard.

Staff were recruited safely and received regular training, received supervisions, attended staff meetings and had regular practice checks. The provider and management team had a range of audits in place that helped drive improvement and ensure quality service for people living in the home.

Complaints, accidents and incidents were managed appropriately and referrals were made to other professionals in a timely when people living in the home were in need.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at

Rating at last inspection: The last rating for this service was good (published 24 November 2017). Since this rating was awarded the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up