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Choice Support - 181 Carlingford Road Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 7 February 2020

About the service

Choice Support - 181 Carlingford Road is a residential care home providing personal care and support for people living with learning disabilities, autistic spectrum disorder, younger adults, and physical disabilities. The care home is registered for four people. At the time of the inspection they were providing personal care and support to two people with learning disabilities.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them

People’s experience of using this service and what we found

People were supported by kind and caring staff who treated people as individuals and with dignity and respect. The provider had recruitment systems to ensure staff were safely recruited. Staff spoke knowledgeably about the systems in place to safeguard people from abuse. People were supported by staff who were inducted, trained and supervised.

Relatives told us they felt the service was safe. Risks to people were identified and managed. Where required people were safely supported with their medicines. The support required by people with health and nutritional needs was identified and provided. Infection control measures were in place to prevent cross infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s privacy and independence were promoted. Systems were in place to deal with concerns and complaints. This enabled people to raise concerns about their care if they needed to.

People had person centred support plans in place. People were actively involved in their care and contributed to the development of care plans and reviews. People’s communication needs were identified, and their end of life care wishes were explored and recorded. People were supported with activities.

Staff told us they felt supported by the registered manager. The provider had effective quality assurance systems to monitor the quality and safety of the care provided.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 20 June 2017). Since this rating was awarded the registered provider of the service has altered its legal entity. This service was registered with us on 28/01/2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 7 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 7 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 7 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 7 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 7 February 2020

The service was well-led.

Details are in our well-led findings below.