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Local Solutions Knowsley,Sefton & St Helens Homecare

Overall: Good read more about inspection ratings

105 A Cherryfield Drive, Kirby, Liverpool, L32 8SA (0151) 318 9178

Provided and run by:
Local Solutions

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

On this page

Background to this inspection

Updated 4 April 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was carried out by one inspector and an Expert by Experience who contacted people and their family members by telephone. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because we needed to be sure that the provider or registered manager would be in the office to support the inspection. The inspection started on the 6 February 2020 and finished on the 11 February 2020. We visited the office location on both these days.

What we did before the inspection

We reviewed all of the information we had received about the service prior to this inspection. We sought feedback from the local authority who work with and commissioned the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with 16 people who use the service and seven family members, two staff, the registered manager and two representatives of the registered provider.

We reviewed a range of records. This included five people's care records. We looked at four staff files in relation to recruitment. A variety of records relating to staff training and supervision, the delivery of care and management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at records and information relating to the overall management of the service.

Overall inspection

Good

Updated 4 April 2020

About the service

Local Solutions Knowsley, Sefton & St Helens Homecare is based within the community of Kirkby. The service provides personal care to people living in their own homes with the boroughs of Knowsley, Sefton and St Helens.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's experience of using this service and what we found

People felt safe when receiving the service and procedures were in place to protect them from abuse. Systems were in place for people to receive their medicines safely. Safe recruitment practices were in place. Infection control procedures were in place to minimise the risk of the spread of infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us that staff were caring and respected their privacy and dignity. Their comments included, “I think they are considerate and very good”, “All the staff are so caring, I could not ask for more”, “They are brilliant” and, “All the girls do everything I need, they are wonderful.”

People's needs and choices were assessed prior to receiving support from the service. People received care and support from experienced staff. People were supported with their dietary needs when required as part of their care plan.

People were supported by staff who knew them well and were aware of who to speak to if they were not happy about the service they had received.

Regular checks and monitoring took place by the registered manager and the provider to give them oversight of the quality of the service people received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This service was registered with us on 30/01/2019 and this is the first inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.