27 January 2020
During a routine inspection
Not everyone who used the service received personal care. 13 people were receiving domestic support. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service:
People were happy with their care. People were supported by staff who received training in safeguarding adults and who had checks prior to starting their employment. People received their medicines safely and when required. Risk assessments confirmed people’s support needs and any identified risks including the home environment. Staff demonstrated a good understanding of infection control procedures and how to use personal protective equipment safely.
Staff received training and supervision, and all were happy with the support and training provided. Staff supported people with any changes to their health and when required support to attend a medical review. People’s care plans contained important information relating to their mental capacity.
Staff had a good understanding of equality and diversity and people’s care plans reflected their individual wishes. People were given choice and encouraged to undertake daily tasks where able to promote their independence. Staff knew people well and people were supported by staff who they were familiar with. People’s views were sought so that improvements could be made to the care they received. Staff attended team meetings, and all felt happy working for the provider. Quality assurance systems were in place that monitored any areas for improvement. The registered manager and senior managers reviewed these regularly.
Rating at last inspection: This is the first inspection. At this inspection we found the rating for the service was Good.
Why we inspected: This was a planned inspection based on the registration for the service.
Follow up: We will continue to monitor the service through the information we receive. We will visit the service in line with our inspection schedule, or sooner if required.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk