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Anthony James Care Limited Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 5 July 2019

About the service

Anthony James Care Limited is registered as a domiciliary care agency which provides personal care to people in their own homes. At the time of our inspection four people used the service, all received personal care.

People’s experience of using this service and what we found

People told us staff were exceptionally compassionate and kind.

People told us the service went above and beyond to ensure their needs and wishes were met. One person described the service as 'the best care provider they have ever had'.

People told us there were enough staff with the right expertise to meet their needs.

People told us staff knew them exceptionally well.

People told us staff were never late and never missed a care call. Staff often stayed longer than their agreed time.

People were involved in all aspects of their care and felt in control of their lives. Where appropriate, relatives and representatives were involved in decision making.

People were respected for who they were and were always treated with dignity and respect.

People were safe and protected from abuse and avoidable harm.

Risks to people had been identified and assessed and staff knew how to mitigate risks to people.

Staff had been provided with specialised training to support a person’s specific medication needs.

Staff followed good infection control practices.

Staff received a thorough induction and had access to the training and guidance they needed to complete their role well.

Peoples nutritional needs were assessed, and staff encouraged people to maintain a balanced diet.

Staff made referrals to healthcare professionals where necessary in a timely way.

People experienced positive outcomes regarding their health and well-being.

People received personalised care which promoted their individual needs and preferences.

People's communication needs were recorded in their care plans and staff interacted with people in their preferred way.

People and relatives knew how to raise concerns and were confident action would be taken in a timely way.

People and relatives consistently told us the service is exceptionally well led and the registered manager went above and beyond to ensure people received high quality, compassionate care.

Relatives told us they were always kept up to date with important information relating to their family member and could contact the registered manager at any time.

The registered manager understood their regulatory responsibilities and their requirement to provide us (CQC) with notifications about important events and incidents that occurred whilst the service was delivering care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 23 July 2016)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Anthony James Care Limited on our website at www.cqc.org.uk.

Inspection areas

Safe

Good

Updated 5 July 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 5 July 2019

The service was effective.

Details are in our effective findings below.

Caring

Outstanding

Updated 5 July 2019

The service was exceptionally caring.

Details are in our caring findings below.

Responsive

Good

Updated 5 July 2019

The service was responsive

Details are in our responsive findings below.

Well-led

Good

Updated 5 July 2019

The service was well-led.

Details are in our well led findings below.