About the service
Heart2Heart Homecare Services Limited is a domiciliary care agency providing personal care to 32 older people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People we spoke to were very happy with the care provided. They told us they received a personalised, reliable and consistent service, from staff that were caring and understood their needs. People told us they were treated with dignity and respect.
There were enough staff in place, who had received appropriate training and support in their role.
People’s care was developed to promote good outcomes. Assessments of people’s needs effectively identified the support people required in key areas such as nutrition, medicines and healthcare.
People told us the management team were approachable, dedicated and in regular contact to plan and review care. People told us they felt comfortable raising issues with the provider and communication between parties was good.
The registered manager took a hands-on approach and had a very good understanding of people’s needs. There were effective systems in place to monitor the quality of care and drive improvements in quality and safety.
People were safeguarded against the risks of suffering abuse and avoidable harm. Risks associated with people’s care were assessed and effectively reduced.
People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 28 March 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.