Bridge House Residential Home

Updated 15 January 2026

The assessment began on 3 February and concluded on 25 March 2026. Bridge House provides accommodation and personal care for up to 30 people. At the time of our assessment there were 21 people living at the home.

This assessment was prompted in part due to information of concern around people’s care and support, staff training and development, meal options, equipment and lack of activities and opportunities. We also wanted to follow up on the 4 breaches of regulation found during out last inspection of the service in July 2025. The provider had submitted at a time an action plan detailing how they would make the necessary improvements. A number of improvements identified within the action plan had not been completed within the timescale identified and remained outstanding.

During this assessment we found the provider remained in breach of 3 regulations in relation to staffing, environment and good governance.

The service had not had a registered manager since May 2023. Further appointments had been unsuccessful. This meant effective management and oversight of the service had not been provided. Furthermore, this had impacted on the support provided for staff. A recent manager appointment had been made; they were due to commence employment following our site visits. Staff felt stable and consistent management was needed to address the action required, improve communication and provide better support and direction for the team.

Systems to evidence robust management and oversight of the service were not in place to demonstrate timely and effective action was taken to drive and embed areas of improvement. Care records were to be expanded upon providing more person centred information and oversight and management of risk needed to be improved. Not all events, which should be reported to CQC by law, had been provided.

Appropriate recruitment checks were in place. Decisions about the suitability of candidates could be improved, along with training, supervision and support for staff. Staff said morale was improving and the team worked well together.

Improvements were still required to enhance the physical environment as well as providing a more dementia-friendly environment.

In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.

Updated 15 January 2026

We spoke with people and their relatives to seek their views about the care and support provided at Bridge House. For those people not able to tell us about their experiences, we spent time observing interactions between people and staff.

Staff spoken with had a good understanding of people’s individual needs. Interactions were good humoured, polite and encouraging. Staff spoke about people in a dignified and respectful way and were able to demonstrate how they delivered person centred care.

Feedback about staffing levels was mixed. However, from our observations staff worked hard to meet people’s needs in a timely manner. Where assistance was required this was delivered in a patient and unhurried manner.

People were able to follow routines of their own choosing. Whilst some people preferred spending time in communal areas, others preferred the privacy of their own rooms. It was recognised there was a lack of meaningful activities and opportunities available to people. Additional staff had been recruited to help develop these further.

People were offered a choice of meals and refreshments throughout the day. People at nutritional risk had been referred to relevant healthcare teams, supplements were provided and additional monitoring of people’s weights recorded. Menus were under review along with a menu picture board.

People’s relatives said in the absence of knowing who the manager was they would speak with carers and office staff if they had a problem or an issue.