• Doctor
  • GP practice

The Practice St Albans

Overall: Good read more about inspection ratings

Hucknall Lane, Nottingham, Nottinghamshire, NG6 8AQ (0115) 927 3444

Provided and run by:
Chilvers & McCrea Limited

Latest inspection summary

On this page

Our current view of the service

Good

Updated 13 January 2026

Date of Assessment: 21 January 2026. The Practice St Albans is a GP practice and delivers service to 9,675 patients under a contract held with NHS England. They have a branch site called The Practice Nirmala. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the first decile (1 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report. The provider is registered with CQC to deliver the following regulated activities; diagnostic and screening procedures, maternity and midwifery services; treatment of disease, disorder or injury and surgical procedures. At the time of our assessment, there was no registered manager in place.

We conducted an unannounced focused assessment in response to concerns received about potential breaches in regulations to keep people safe. These included governance systems relating to raising and acting on concerns, managing emergencies and medicines kept on site. We reviewed quality statements relating to learning culture, involving people to manage risks and infection prevention and control only. We found the service had a good learning culture and there were systems in place to enable people to raise concerns. Managers understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated.

 

People's experience of the service

Updated 13 January 2026

We did not speak to patients during this assessment. The most recent National GP Patient Survey results showed 43% of respondents described their overall experience of this GP practice as good, compared to a local average of 74% and national average of 75%. Feedback received by CQC in the last 12 months showed some people found it difficult to get appointments. The practice told us they had responded to feedback from patient’s by instigating patient education on using their appointments online application and clinicians worked with the triage team, enabling them to advise and respond quickly to requests.