Archived: The Practice Radshan House

Updated 5 March 2015

The Practice Radshan House is located in Kippax, Leeds and provides primary care services to 1,925 patients. The practice is part of the Practice PLC based in London which holds contracts for over 50 GP surgeries and GP-led Health Centres which regularly delivers over 120 community outpatient clinics per week across the UK. The practice provided a service to a predominantly high elderly population. There is disabled access at the back entrance to the practice and on street parking is available.

The practice is registered with the Care Quality Commission (CQC) to provide the following regulated activities: diagnostic and screening, family planning, maternity and midwifery, surgical procedures and treatment of disease or injury.

The service is provided by one full time male salaried GP and two female regular part time locums. Working alongside the GP is a part time female practice nurse and a part time female health care assistant. There is an experienced management team and 4 administration and reception staff employed to support the practice. The practice provides support to staff through teaching and training.

The practice has a Primary Medical Services (PMS) contract. PMS is a locally agreed alternative to General Medical Service (GMS) for providers of general practice.

The practice is open Monday to Friday 8:00 am to 6:00 pm. They also have extended hours until 7.00 pm on a Monday. A range of appointments are available, including telephone consultation with a GP and urgent appointments on the same day. People are able to book these in person, over the phone or on-line. The practice also offers home visits for patients who are unable to attend the practice. Out of hours services for the practice are directed from the practice to Leeds out of hour’s service.

A wide range of practice nurse led clinics are available for patients at the practice. These include vaccinations and immunisations, cervical smears, family planning, removal of sutures and clips, ear syringing and chronic disease management such as asthma, Chronic Obstructive Pulmonary Disease (COPD), diabetes and heart disease and child immunisations. The midwife also provides a clinic every two weeks.

Updated 5 March 2015

Letter from the Chief Inspector of General Practice

We inspected this service on the 7 October 2014 as part of our new comprehensive inspection programme. This provider had not been inspected before and that was why we included them.

We found that the practice had made provision to ensure care for people was safe, caring, responsive and effective and well led we have rated the practice as good.

Our key findings were as follows:

• Lessons were learned and improvements were made when things went wrong.
• Patients were supported to live healthier lives.
• Patients told us they were treated with kindness, dignity, respect and compassion whilst they received care and treatment.
• A range of appointments were available for patients, they could access care and treatment at the practice in a timely way.
• Staff understood their role in achieving a patient focussed service.

We saw several areas of outstanding practice including:

• The GP and practice manager ensured the full potential of the IT system was used, including using this to monitor staff’s review, incidents, complaints, policies and training. The practice manager actively used this information in staff appraisals and for planning learning and development.
• The practice had created a virtual patient participation group (PPG) to source patient’s opinions about their experiences and actively promoted this.
• The GP worked with a local nursing home and did a weekly ward round to the practices patients. The practice was proactively involved in assessing, planning and delivering people’s care and treatment. As a result all of the patients now have a care plan which is kept in the patient’s record. This has resulted in a reduction of hospital admissions.

However, there were also areas of practice where the provider needs to make improvements.

• The practice do not always use information from significant events to promote learning.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice