Radis Community Care (Hereford Supported Living)

Date of the inspection 8 October 2025. We assessed the service to follow up on concerns highlighted about safe care and treatment and the service having not been inspected since 2019. During this inspection we did not find evidence that people were at risk of harm from these concerns.

Radis Community Care (Hereford Supported Living) is a supported living service providing personal care to older and younger adults, people with learning disabilities or autistic spectrum disorder, people with sensory impairment, physical disability dementia and mental health. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection 7 people received a regulated activity of personal care in the homecare setting.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted.

Right Support:

People were encouraged to lead their lives in their chosen way and took control of decisions about their care. Independence was encouraged and supported. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were kept safe. Staff understood and managed risk while supporting people to take part in activities in their local community and try new things. There were enough staff with the right skills, qualifications, and experience. Managers made sure staff received training and regular supervision to maintain high-quality care. Staff managed medicines well and people had regular health checks and medication reviews.

Right Care:

People received dignified care which respected their privacy and human rights. Care and support was person-centred. Individualised care and support plans were in place which enabled staff to provide appropriate and safe care for each person. People’s preferred communication styles were known and respected. Staff used simple signs and knew what people were communicating by patterns of actions, gestures, or noises.

Right Culture:

The ethos, values, attitudes and behaviours of leaders and care staff ensured people using services led confident, inclusive, and empowered lives. Staff and managers had shared values which were based on supporting people to have a have fun, smile and live a good life. Staff were being supported by an internal positive behaviour support practitioner who worked with them to understand individual’s specific needs.

Date of the inspection 8 October 2025. We assessed the service to follow up on concerns highlighted about safe care and treatment and the service having not been inspected since 2019. During this inspection we did not find evidence that people were at risk of harm from these concerns.

Radis Community Care (Hereford Supported Living) is a supported living service providing personal care to older and younger adults, people with learning disabilities or autistic spectrum disorder, people with sensory impairment, physical disability dementia and mental health. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection 7 people received a regulated activity of personal care in the homecare setting.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted.

Right Support:

People were encouraged to lead their lives in their chosen way and took control of decisions about their care. Independence was encouraged and supported. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were kept safe. Staff understood and managed risk while supporting people to take part in activities in their local community and try new things. There were enough staff with the right skills, qualifications, and experience. Managers made sure staff received training and regular supervision to maintain high-quality care. Staff managed medicines well and people had regular health checks and medication reviews.

Right Care:

People received dignified care which respected their privacy and human rights. Care and support was person-centred. Individualised care and support plans were in place which enabled staff to provide appropriate and safe care for each person. People’s preferred communication styles were known and respected. Staff used simple signs and knew what people were communicating by patterns of actions, gestures, or noises.

Right Culture:

The ethos, values, attitudes and behaviours of leaders and care staff ensured people using services led confident, inclusive, and empowered lives. Staff and managers had shared values which were based on supporting people to have a have fun, smile and live a good life. Staff were being supported by an internal positive behaviour support practitioner who worked with them to understand individual’s specific needs.

Radis Community Care (Hereford Supported Living) is a supported living service providing personal care to older and younger adults, people with learning disabilities or autistic spectrum disorder, people with sensory impairment, physical disability dementia and mental health. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection 4 people received a regulated activity of personal care in the supported living setting.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted.

Right Support:

People were encouraged to lead their lives in their chosen way and took control of decisions about their care. Independence was encouraged and supported. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were kept safe. Staff understood and managed risk while supporting people to take part in activities in their local community and try new things. There were enough staff with the right skills, qualifications, and experience. Managers made sure staff received training and regular supervision to maintain high-quality care. Staff managed medicines well and people had regular health checks and medication reviews.

Right Care:

People received dignified care which respected their privacy and human rights. Care and support was person-centred. Individualised care and support plans were in place which enabled staff to provide appropriate and safe care for each person. People’s preferred communication styles were known and respected. Staff used simple signs and knew what people were communicating by patterns of actions, gestures, or noises.

Right Culture:

The ethos, values, attitudes and behaviours of leaders and care staff ensured people using services led confident, inclusive, and empowered lives. Staff and managers had shared values which were based on supporting people to have a have fun, smile and live a good life. Staff were being supported by an internal positive behaviour support practitioner who worked with them to understand individual’s specific needs.

Radis Community Care (Hereford Supported Living) is a supported living service providing personal care to older and younger adults, people with learning disabilities or autistic spectrum disorder, people with sensory impairment, physical disability dementia and mental health. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection 4 people received a regulated activity of personal care in the supported living setting.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted.

Right Support:

People were encouraged to lead their lives in their chosen way and took control of decisions about their care. Independence was encouraged and supported. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were kept safe. Staff understood and managed risk while supporting people to take part in activities in their local community and try new things. There were enough staff with the right skills, qualifications, and experience. Managers made sure staff received training and regular supervision to maintain high-quality care. Staff managed medicines well and people had regular health checks and medication reviews.

Right Care:

People received dignified care which respected their privacy and human rights. Care and support was person-centred. Individualised care and support plans were in place which enabled staff to provide appropriate and safe care for each person. People’s preferred communication styles were known and respected. Staff used simple signs and knew what people were communicating by patterns of actions, gestures, or noises.

Right Culture:

The ethos, values, attitudes and behaviours of leaders and care staff ensured people using services led confident, inclusive, and empowered lives. Staff and managers had shared values which were based on supporting people to have a have fun, smile and live a good life. Staff were being supported by an internal positive behaviour support practitioner who worked with them to understand individual’s specific needs.