We carried out a review of the data available to us about Westwood Court Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Westwood Court Care Home, you can give feedback on this service.
Westwood Court Care Home is a care home providing personal and nursing care to up to 56 people. At the time of the inspection there were 54 people living at Westwood Court Care home. Care and support were provided in one purpose built building, over two floors.
People’s experience of using this service and what we found
People were protected from abuse and felt safe living at Westwood Court Care Home. Risks associated with people’s individual needs were well managed to reduce the risk of harm. People were supported to take their medicines safely and as prescribed by trained and competent staff. Safe recruitment procedures were followed to ensure that only suitable staff were employed.
People’s care was effective, tailored to their needs, choices and preferences. An assessment of people’s needs was carried out and regularly reviewed to ensure they could be met. Staff received training relevant to their roles. People were supported by staff to maintain their health and well-being with access to a range of health and social care services.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff treated people in a kind and caring way with consideration to dignity and respect. People were able to express their views in a variety of ways and were involved in decisions about their care. People were treated as individuals and without discrimination.
People’s care was responsive to their needs, choices and preferences. Each person had a personalised care plan. There was a wide and varied programme of activities available each day, personalised to people’s preferences. There was a procedure to handle and respond to complaints, people and relatives knew who to speak with if they had any concerns. People’s future wishes for end of life care were discussed and incorporated into care plans.
The service was well-led. Audits and checks were in place to assess and monitor the quality of the service. There was a positive and inclusive culture within the service. The service worked effectively with other agencies and there was a strong focus on continuous learning.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
The last rating for this service was good (published 01/09/2018). Since this rating was awarded the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
Why we inspected
This service was registered with us on 15 February 2019 and this the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.