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Inspection Summary

Overall summary & rating


Updated 20 February 2020

About the service

Clarke House Care Limited is a domiciliary care agency providing personal care and support to 22 people aged 18 and over at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People felt safe and the provider assessed risks to the health and wellbeing of people who used the service and staff. Where risks were identified action was taken to reduce the risk where possible. Recruitment processes were in place to ensure that people were protected from staff being employed who were not suitable to work with vulnerable people. Medicines were handled safely by staff who had been assessed as competent to do so.

People felt the service they received helped them to maintain their independence where possible. People said that staff were caring and respected their privacy and dignity. People received care that was planned with them and their relatives to meet their individual needs and preferences.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People knew how to complain and knew the process to follow if they had concerns. People's right to confidentiality was protected and their diversity needs were identified and incorporated into their care plans where applicable.

People did not always receive timely care from a regular staff team.

For more details, please see the full report which is on the CQC website at

This service was registered with us on 30/01/2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 20 February 2020

The service was safe.

Details are in our safe findings below.



Updated 20 February 2020

The service was effective.

Details are in our effective findings below.



Updated 20 February 2020

The service was caring.

Details are in our caring findings below.



Updated 20 February 2020

The service was responsive.

Details are in our responsive findings below.



Updated 20 February 2020

The service was well-led.

Details are in our well-led findings below.