Active Homecare

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s needs were met through good organisation and delivery.

People knew how to give feedback about their experiences of care and were able to raise any concerns or issues in a range of accessible ways. People and their family or friends felt confident that any complaints would be listened to and taken seriously. People were kept informed about any action taken as a result of their feedback. Learning from complaints and concerns was seen as an opportunity for improvement.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.One person said, “I do fill in a questionnaire and the last one I completed I said they are excellent, very helpful, supportive and flexible.” Another person told us, “Yes I completed a survey recently, I said 5 stars or excellent.” Relatives echoed these sentiments. One commented, “They do an inspection themselves and do spot checks. I think it’s excellent, that everything is supervised.”

People were engaged and supported by staff to be included and have the same opportunity as others to receive the care and support of their choice. One staff member said, “We support people to speak up about their care if they are not happy. We talk to people all the time.”

People were engaged and supported by staff to be included and have the same opportunity as others to receive the care and support of their choice. One staff member said, “We support people to speak up about their care if they are not happy. We talk to people all the time.”

Engaging with people and finding out their views took place in several different ways. There were regular home visits with people where they were encouraged to give their views about the service and the quality of their care. People were asked to provide feedback via satisfaction surveys which we looked at and saw that feedback was positive. Records confirmed there were regular reviews of people's care which people, and their families were involved in. Effective communication systems were in place to ensure that staff were kept up to date with any changes to people's care and support systems to staff. They confirmed they had regular staff meetings and 1 to 1 meetings with a senior staff member. Training records showed staff received equality and diversity training as part of their induction. This was designed to help them make sure people were not subjected to discriminatory behaviours and practices.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.