- Homecare service
Active Homecare
Assessment report published 24 July 2025
Contents
Ratings
Our view of the service
Date of assessment 21 May 2025 to 05 June 2025. The site visit was carried out on the 24 May 2025.
Active Homecare is a domiciliary homecare service providing personal and social care to people living in their own homes, including those living with an acquired brain injury.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where staff do support people with personal care, we also consider any wider social care provided. At the time of this assessment the service was supporting 30 people with the regulated activity of personal care.
We found people were receiving exceptional care in some key questions and have rated the key questions of Caring and Well-led as Outstanding.
There was strong leadership which put people first and set high expectations for staff. Staff were proud to work for the service and felt valued for their work. A positive culture was demonstrated by the attitudes of staff and management when we talked with them about how they supported people.
People were respected and valued as individuals and were empowered to be fully involved in their care and were supported by an exceptional staff team. Staff were very caring and knowledgeable about how best to communicate with people and to advocate for them to ensure their views were heard. There was a strong culture within the service of treating people with dignity and respect and staff spent time getting to know people and their specific needs before they provided them with care and support.
People were protected by strong and inclusive safety systems, with a focus on openness, transparency. and learning. There were systems in place to make sure the service was safe, with very good staffing levels and highly skilled staff to deliver good quality care. Risks to people were fully assessed and exceptionally well managed.
People's experience of this service
Without exception, people spoke positively about their experience of using the service. Staff regularly provided care above and beyond people's planned arrangements and expectations. One person told us, “This company is exceptional. I have recommended them to several of my friends.” Another person commented, “My carers always do that little bit extra and help me with things. They are like family to me.” People told us about the positive impact the service had on their lives such as enabling them to stay in their own homes and maintaining or increasing their independence.
People told us they felt listened to and consulted when planning and agreeing what care and support they needed. People and their families felt they were central to the care planning process and were listened to. They felt respected as an individual, with their own social diversity, values and beliefs. People received care that focused on their quality of life and followed best practice, with input from a range of health and social care professionals. Health professionals commented how impressed they were with the knowledge of staff and their dedication to supporting people that fully respected their diverse needs.
There was strong leadership which put people first and set high expectations for staff. They were proud to work for the service and felt valued for their work. A positive culture was demonstrated by the attitudes of staff and management when we talked with them about how they supported people.