Dr Todd Mitchell, Consultant Psychiatrist

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence that the service met people’s needs and treated people equally and without discrimination.

At our last assessment, we rated this key question as good. At this assessment, the rating remains good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service placed people at the centre of their care and treatment choices and responded to changes in their needs.

Patients’ immediate and ongoing needs were assessed through comprehensive, holistic and person-centred care. The consultant psychiatrist completed detailed clinical, psychosocial and mental health assessments and developed care plans around each person’s circumstances, preferences, values and goals.

We saw evidence of person-centred care in practice. Patients were actively involved in developing their treatment plans and were supported to make informed decisions about their care. The psychiatrist explored patients’ personal goals and where appropriate, family members or carers were involved in discussions with the patient’s consent. Follow-up arrangements were adapted to meet individual needs, and care plans were reviewed regularly to reflect changes in patients’ circumstances.

Patients said they felt respected, listened to and involved.

The service understood the needs of its patient group and worked with other providers to support continuity of care.

The service provided appropriate and up-to-date information in formats intended to meet individual needs.

Patients said they received clear explanations about diagnosis, treatment options, medicines and available support. They could ask questions and discuss concerns. The service ensured information about local support, rights, complaints and access to care records was available.

The service reported that information could be provided in easy-read formats. Family members had sometimes supported communication where a patient did not speak English fluently.

The service made it easy for people to share feedback, raise concerns and participate in decisions about their care.

Patients knew how to provide feedback, raise concerns or make a complaint. They felt comfortable approaching either the administrative assistant or the consultant psychiatrist and could also provide feedback through an online link.

The service had received no formal complaints in the 12 months before the assessment. Patient feedback described the service as supportive, responsive and person-centred.

The service made sure people could access care and treatment within appropriate timescales and referred them elsewhere when it could not meet their needs.

Patients described timely access to assessment and treatment. Appointments were arranged promptly and the service offered both online and face-to-face consultations.

The service took steps to ensure that patients received the right care from the right professional at the right time. Where a person’s needs were outside the service’s scope, the consultant psychiatrist referred or signposted them to an appropriate professional or specialist service.

The consultant psychiatrist demonstrated an understanding of the importance of providing equitable care and ensuring that patients were not disadvantaged because of protected characteristics or personal circumstances. Patients told us they felt respected and valued as individuals.

The service sought to provide equitable care and positive outcomes for patients from different backgrounds and with different needs.

Patients said they felt respected, listened to and involved. Care was tailored to clinical, psychological and social needs, and referrals were made where additional or specialist support was required. The consultant psychiatrist was aware of the importance of an inclusive approach to care and adjusted the support they provided to ensure equity in people’s experience and outcomes, including offering longer appointments to those who needed more time.

The service supported people to plan their ongoing care and involved other healthcare professionals where necessary.

The consultant psychiatrist discussed patients’ long-term goals, preferences and concerns and considered these when developing and reviewing treatment plans. Records showed that care planning addressed immediate needs while supporting longer-term wellbeing, recovery and independence. Referrals were made where additional professional input was required.