Dr Todd Mitchell, Consultant Psychiatrist

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment, we rated this key question as good. At this assessment, the rating remains good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service treated people with kindness, empathy and compassion and respected their privacy and dignity.

Patients said they felt listened to, treated with kindness and respect, and involved in decisions about care and treatment. Feedback was consistently positive.

The consultant psychiatrist supported patients to understand and manage their care, treatment and condition. They were flexible and made reasonable adjustments to meet individual needs where possible.

Patients said the clinician explained treatment options, prescribed medicines, and potential side effects, enabling them to make informed decisions. Medication reviews were described as collaborative, with treatment adjusted where appropriate to meet individual needs.

The service treated people as individuals and made sure care and treatment reflected their needs, preferences, strengths, backgrounds and circumstances.

The consultant psychiatrist took a personalised approach to care, ensuring that treatment options and decisions were tailored to each patient’s individual needs, preferences and circumstances. Records showed that different options and solutions were discussed with patients to support shared decision-making.

Patients told us the service was flexible and responsive to their needs. One patient said that if they experienced a crisis, the consultant psychiatrist would rearrange appointments to ensure they were seen promptly. Another patient told us they had been referred to a specialist when this was considered more appropriate to meet their needs.

The service accommodated communication preferences. For example, correspondence was sent by post when a patient preferred this to email.

The service promoted people’s independence and supported choice and control over care, treatment and wellbeing.

Patients were supported to make informed decisions. Patients told us the consultant psychiatrist explained potential risks associated with treatment options, including the possible side effects of prescribed medicines, enabling them to understand their choices and actively participate in decisions about their care. People could choose the pharmacy that dispensed their prescription.

The service listened to and understood people’s needs, views and wishes and responded to minimise concern or distress.

Patients said appointments were flexible and generally ran on time. Requests for urgent contact were triaged and responded to as appropriate.

The service had clear acceptance and exclusion criteria and made clear that it did not provide emergency or crisis support. Referral processes sought the information needed to determine whether a person’s needs could be safely met.

The consultant psychiatrist had access to professional and peer support that supported their wellbeing and ability to deliver person-centred care.

The service was clinically led and delivered by a sole consultant psychiatrist. Appointment management, billing, marketing and general administration were provided through Harley Therapy.

The consultant psychiatrist attended regular meetings with professional peers and collaborating clinicians which supported their own wellbeing. These arrangements supported peer discussion, reflective practice, professional connection and ongoing development.