We carried out a review of the data available to us about Human Support Group Limited - Hazelmere on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Human Support Group Limited - Hazelmere, you can give feedback on this service.
Hazelmere is an extra care service and people using the service live in their own self-contained apartments. The service supported 17 people at the time of our inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Everyone told us they felt safe receiving care from the staff. Most people safely managed their own medications, staff assisted some people to apply creams. Staff were recruited safely and followed infection control procedures. Risk assessments were in place and reviewed regularly or when needed.
People told us they were supported with their meals, and most people ate together in the restaurant. Staff were trained and supervised. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Documentation was stored securely, and people’s independence and choice was promoted within their care plans. People commented on the caring nature of the staff, and we spent time talking to people, talking to staff and observing engagement where possible.
People were supported in a person centred way. People’s background and preferences for support were well documented in their care plans and staff knew people well. People told us they knew how to complain. Staff were trained in end of life care and support.
There was a registered manager in place and people spoke positively about them. The registered manager was aware of their roles and responsibilities. People had been engaged with and asked for their feedback, and there was good partnership working between The Human Support Group and the housing provider. Audits took place and action plans were developed and allocated.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us in December 2018 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.