• Doctor
  • GP practice

Archived: Newton Community Hospital Practice Also known as SSP Health Ltd

Overall: Good read more about inspection ratings

Cottage Hospital, Bradlegh Road, Newton Le Willows, Merseyside, WA12 8RB (01744) 627600

Provided and run by:
SSP Health Ltd

All Inspections

15 September 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Newton Community Hospital Practice on 15 September 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and lessons learnt disseminated.
  • Risks to patients were assessed and well managed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients were treated with care, compassion, dignity and respect and they were involved in their care and decisions about their treatment. They were not rushed at appointments and full explanations of their treatment were given. They valued their practice highly.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with routine and urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

We saw an area of outstanding practice:

  • The practice staff worked well as a team delivered a high standard of care and put patients first. There was continuity in care and individuality with patients being well known to the practice. Patients we spoke with and comment cards reviewed confirmed a high level of satisfaction with the care given by the practice staff. Staff demonstrated they were motivated and inspired to offer kind, compassionate care.

There was an area where the provider could make improvements and they should:

  • Ensure that national patient safety and other relevant alerts and guidance is followed and actions taken recorded.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice