1 December 2015
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Ashton Medical centre on 1 December 2015. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
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There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
- The provider was aware of and complied with the requirements of the Duty of Candour.
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Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
- There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
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Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Information about services and how to complain was available and easy to understand.
- Patients said they found it easy to make an appointment and that there was continuity of care, with urgent appointments available the same day.
The area where the provider should make improvement to:
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Regularly maintain and clean carpets on the ground floor.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice