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Inspection carried out on 20 November 2019

During a routine inspection

Sure Healthcare is a domiciliary care service that provides personal care and support to people living in their own homes in Hull. There were 15 people receiving personal care at the time of the inspection.

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Safeguarding policies and procedures were in place to help protect people from harm and abuse and staff were aware of the action to take if they had concerns. There were enough staff to meet people’s needs. People’s care records contained information about the risks present to people’s wellbeing or within their home environment. Infection control training was provided for staff. Medicine management was robust.

Staff undertook induction and training to develop or maintain their skills. People’s dietary needs were assessed, monitored and met by staff.

People had their capacity assessed and were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were cared for by compassionate and kind staff. Information about the service was provided in a format that met people’s needs in line with the Accessible Information Standards.

People’s needs were assessed, and person-centred care records were created for staff to follow. Care records detailed tasks people could undertake themselves to maintain their independence. Reviews of people’s care were held. Staff contacted health care professionals for advice and support to help maintain people’s wellbeing.

A complaints policy was provided to people. Issues raised were investigated and resolved. This information was shared with staff and was used to improve the service.

End of life care was provided, this type of care was to be developed further. More training was required to make sure staff were able to deliver more specialised end of life care.

Checks and audits were undertaken, and issues found were acted upon. Staff performance was monitored through ‘spot check’ visits to assess their practice and the quality of service provided to people. Data was stored securely to maintain people’s confidentiality.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 30 December 2018 and this was the first inspection.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.