We carried out a review of the data available to us about Nickling Place on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Nickling Place, you can give feedback on this service.
Nickling Place is a supported living service providing personal care to people living independently in their own flats in Bicester and Banbury. The service supports people who have physical disabilities including acquired brain injuries. At the time of our inspection the service supported 10 people who each had their own purpose built flat in a single storey building.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People felt safe and were protected by staff who knew how to report concerns relating to harm and abuse. There were sufficient staff to meet people’s needs. There were improved systems in place to monitor accidents and incidents.
Medicines were managed safely. People were supported in line with their care plans which meant risks to people were effectively managed.
Staff felt supported by the registered manager. The registered manager had arranged specific training to enhance staff skills and knowledge. People were supported to shop and prepare their meals; individual dietary needs were met and people were encouraged to eat healthily. People were supported to access health and social care professionals when needed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Everyone was positive about the care and kindness from staff. People’s independence was optimised and their privacy respected.
People enjoyed a range of activities. People knew how to make complaints and complaints and these were dealt with effectively.
The registered manager had a good understanding of their responsibilities and a sound overview of the service. Regular auditing took place to inform where improvements may be required.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: This service was registered with us on 07/01/2019 and this is the first inspection.
Why we inspected: This was a planned inspection in line with our inspection methodology.
Follow up: We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.