Magic Helping Hands

Updated 30 January 2026

Date of assessment: inspection activity started on 17 February 2026 and concluded on 10 March 2026. This was a risk-based assessment due to the concerns received in relation to poor care and governance. As a result, we undertook a responsive assessment to review all key questions.

Magic Helping Hands is a domiciliary care agency providing personal care to people in their own homes. CQC only inspects where people receive personal care. This is help with tasks relating to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection 75 people were being supported by the service.

We assessed the service against “Right care, right support, right culture” guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted. We found people received care in accordance with this guidance and care workers and staff had received appropriate training relating to people with a learning disability and autistic people. The provider was working in line with these principles.

There were systems in place to ensure people received the care and support they needed. Staff had a good understanding of the people they supported and respected their individual choices and wishes.The provider understood safeguarding policies and procedures, helping to ensure people did not experience abuse or come to avoidable harm.

There was a robust system of audits and management oversight in place that had identified minor issues and had put plans in place to address these.

We spoke with care workers, administration staff and the management team. We received feedback from professionals involved in the service. We reviewed people’s care records and documents relating to the management of the service.

Updated 30 January 2026

We spoke with people who use the service and their relatives, about their experiences of the care provided. People and their relatives were generally positive about the quality of the care they received from Magic Helping Hands, sharing comments such as, “We are really pleased with all the girls that come” and “They’re very caring and very conscientious, they do worry about you and ask how you’re feeling which is rather nice”. However, other comments included, “The carers carry out the task well enough but are not so easy to connect with” and “sometimes they seem in a bit of a hurry but of course they’ve got a lot of people to see.”

People’s care plans contained detailed life stories that helped staff understand their background, preferences, and what was important to them and promoted meaningful engagement. Care plans set out not only people’s physical health needs but also their emotional, sensory and communication needs, ensuring support was delivered in a person-centred way that enhanced people’s quality of life.

People were involved in the planning of the support provided and were given choice. People’s needs were assessed, and support plans were implemented in response to these assessments. People told us they could raise any issues or concerns and these would be acted upon. People felt their voices were heard and they were treated with respect.